Privacy Policy
Last updated: May 28, 2026
Introduction
Welcome to Poola ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and who we share it with when you use our mobile application.
Information We Collect
We may collect the following types of information:
- Account Information: Email address, username, and authentication details when you create an account.
- Usage Data: How you interact with the app, including chats, games played, and features used.
- Device Information: Device type, operating system, and unique device identifiers.
- Content: Messages and interactions with AI characters.
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Personalize your experience
- Process transactions and manage subscriptions
- Communicate with you about updates and support
- Ensure safety and prevent abuse
- Comply with legal obligations
AI Interactions
Our app uses artificial intelligence to generate responses. Conversations may be processed by third-party AI providers to deliver the service. Please avoid sharing sensitive personal information in chats.
Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers who help us operate the app (e.g., hosting, analytics, AI processing) under strict confidentiality agreements.
Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy, contact us at poola.ai.support@gmail.com.